RevitaLume – Total satisfaction or your money back
We want you to see dramatic results from RevitaLume. However, there are a few people for whom this formula simply doesn’t work. Because we want you to try it we instituted the Total Satisfaction Guarantee program. If you ordered RevitaLume and tried it, but were not satisfied with the differences you saw, then we insist on returning your money.
There are certain guidelines to this generous return policy. They are:
- You must request a return within thirty (30) days of your order date. Most customers see a huge difference from the very first application, but results can take a few weeks to become apparent.
- If you ordered more than one pump of RevitaLume, you must return the additional pumps in unopened, untampered-with condition.
- Please click here to contact us for a Return Merchandise number. Your number will be issued via email and will be necessary to complete the return and refund.
- Once you receive a RMA number please package your return and write the return order number clearly on the package. Please note that we will not be able to offer a refund on partially returned orders, so make sure that everything is there.
- Please ship the package to the address provided with your RMA number.
- Your refund will be issued via the same method that payment was made. Refunds are processed on the 1st and 15th of each month. If you paid with your credit card, your refund may not appear until next month's statement. If you paid by check, your refund will be issued by check.
We cannot accept packages marked "Return to sender."
Due to the generous nature of our return policy we do strictly enforce the following terms and conditions:
- The shipping charge is non-refundable. In the event that a "free shipping" item is returned, $7.95 will be deducted from the final credit to cover shipping costs.
- Re-order constitutes satisfaction and voids the guarantee
- All customer must contact customer service before returning your product. Returned products without a return authorization number will be refused.
- No returns will be accepted if postmarked more than 30 days after the date of your order.
- We cannot accept packages marked "Return to sender."